Customer Service

Our commitment

Exceptional customer service

Our philosophy  

Everyone in the organisation will directly serve you, our customer, or support someone who does.

Our values


Guiding principles

To consult with you on all key initiatives.
To explain by-laws and procedures clearly.
To provide assistance in a courteous and responsive manner.
To apply high standards of fairness and ethical behaviour.
To continuous improvement and the collection of data to do this.

To always let you know the name of the individual dealing with your enquiry or issue.
To maintain an effective process for resolving complaints.

To keep facilities open to meet your needs.
Office hours: Monday-Friday: 8.00am-5.00pm, closed public holidays.
Key documents and other current corporate information are available on the Internet.
We have a commitment to providing services 'on line' where this is appropriate.

To clearly display all fees and charges and the process for handling complaints.

Improving services

While our Customer Service Standards are a genuine statement of our intentions, we are all human and subject to failure.

We will always do our best to meet the standards set, but ask you to show understanding on those rare occasions when we fall short.

We appreciate your feedback

If you have any suggestions for improving our level of service, we would love to hear from you.

Council Office: Level 1, Civic Plaza, 1 Chung Wah Terrace, Palmerston
PO BOX 1, Palmerston NT 0831
p: (08) 8935 9922